SmartFluent QA ROI Calculator

Estimate time, cost savings, and QA effectiveness from switching your QA process from listening to calls to reviewing AI transcripts and automated scoring.

1. QA & Workload Inputs

Fully loaded cost per QA (e.g., $5/hr offshore)

Average length of calls you review

Under the existing "listen to audio" workflow

Hours actually spent on QA reviewing calls

Typical range: 50–65%

Average working days

Total QAs using SmartFluent

2. Transcription Cost Inputs

Cost per minute of audio transcribed

Total calls you transcribe daily for QA/analysis

3. QA Accuracy & Coverage Inputs

Typical: 90–95%

Typically 2–5% of all calls

Relative to human "gold standard"

Time, Productivity & QA Effectiveness

TIME & CAPACITY

Time per call (listening) 15.0 min
Time per call (transcript) 6.0 min
Time saved per call 9.0 min
Calls per QA per day (current) 20
Calls per QA per day (with transcripts) 60
Extra calls per QA per day 40
Hours saved per QA per day 4.00 hrs

QA COVERAGE

Human QA effective coverage 2.8%
AI QA effective coverage 85.0%
AI vs Human QA effectiveness 30.5x AI vs human effective QA

SMARTFLUENT ROI

Cost & Net Savings

$352/month

net

Estimated net monthly savings after transcription cost.
Gross monthly labor cost saved $880

$528 transcription cost/month spent on transcription per month

Net per year yearly savings $4,224
Gross per QA per month $440

per QA per month (gross)

Gross per QA per year $5,280

per QA per year (gross)

Assumes each call currently requires ~1.5× its duration for listening, rewinds, and note-taking. Transcript review typically reduces handling time by 50–65%. AI QA is modeled as lower-accuracy but 100% coverage versus limited human sampling.

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